Shipping policy

Shipping Policy

Last updated: 10/22/26

Every Make Me order ships discreetly, at no extra cost. Nobody but you knows what's inside — not your neighbors, not your mail room, not your bank statement.

1. Discreet by default

  • The package: a plain outer box with no logo, brand name, product name or description of the contents.
  • The label: the sender is shown under a neutral name, not Make Me.
  • Your bank statement: the charge appears under a neutral name that doesn't mention the product.
  • Shipping emails: neutral subject lines, with no product names in the preview.

2. Processing time

Orders are processed and shipped within 3–7 business days in the US and 10–14 business days in Canada (Monday to Friday, excluding holidays). Subscription boxes follow the same timing from each renewal charge.

You'll get a tracking link by email as soon as your order ships.

3. Shipping within the US

We ship to all 50 states. Shipping rates and estimated delivery times are calculated at checkout based on your address and the weight of your package. Shipping is free on your first order.

In hot weather we may add cooling packaging or briefly hold a shipment so the gummies don't melt in transit. If that changes your delivery date, we'll email you.

4. International shipping

Outside the US, we currently ship to Canada only. Delivery times and rates are shown at checkout.

  • Duties and taxes are calculated and collected at checkout, so there's nothing extra to pay at your door.
  • Customs forms describe the contents accurately but generically, for example as confectionery and printed cards. We're required by law to declare contents truthfully.
  • Local rules: if customs in your country holds or refuses a parcel, we'll work with you on a refund under our Refund Policy.

5. Changes and cancellations

Need to change your address or cancel? Email mmr@makemegummies.com as soon as possible. We can change or cancel any order that hasn't been handed to our fulfillment team. Once it has shipped, it can be returned unopened under our Refund Policy.

You can skip, pause or cancel your subscription anytime in your account, as long as you do it before your next renewal charge.

6. Delays, lost and stolen packages

  • Peak periods — Valentine's Day, Black Friday and the December holidays — can add a few days. We'll email you if your order is delayed beyond the estimate shown at checkout.
  • Marked delivered but not received: check with neighbors and your building's mail room, then email us within 7 days of the delivery date. We'll open a claim with the carrier.
  • Lost in transit: if the carrier confirms a package is lost, we'll ship a replacement at no cost, once per order.
  • Wrong address: we ship to the address entered at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll reship it once you pay the new shipping cost, or refund the product price.

7. Damaged on arrival

If your box arrives damaged or melted, email mmr@makemegummies.com within 7 days of delivery with your order number and a photo. We'll replace it or refund it in full, including shipping — see our Refund Policy.

8. Contact

Questions? Email us at mmr@makemegummies.com.